privacy policy

terms and conditions


Two Hour Maids, INC. Last updated: July 14, 2026

This Privacy Policy explains how Two Hour Maids, INC. ("we," "us," "our") collects, uses, and protects your information when you visit our website or use our cleaning services.

1. Information We Collect

When you book a service, create an account, or contact us, we may collect:

  • Name, email address, and phone number
  • Service address and zip code
  • Payment information (processed securely by our payment processor; we do not store full card numbers)
  • Booking details, service preferences, and special instructions
  • Communications you send us, including customer support requests and survey responses

2. How We Use Your Information

We use your information to:

  • Schedule, confirm, and provide cleaning services
  • Communicate with you about your bookings, including confirmations, reminders, and arrival updates
  • Process payments
  • Respond to customer service inquiries
  • Improve our services and website
  • Send occasional promotional offers by email, only where you have separately opted in to marketing communications

3. SMS / Text Messaging & Mobile Information

When you opt in during booking, you consent to receive text messages from Two Hour Maids, INC. related to your service, including:

  • Appointment confirmations
  • Service reminders
  • Cleaner arrival notices
  • Service follow-ups

No mobile phone number or SMS opt-in consent will be shared, sold, or transferred to any third party or affiliate for marketing or promotional purposes, under any circumstances. This information is used solely by Two Hour Maids, INC. to fulfill the communications described above.

  • Message frequency: varies based on your service activity
  • Cost: message and data rates may apply
  • Consent: providing your phone number and opting in is voluntary and is not a condition of purchasing any service
  • Opt-out: reply STOP at any time to stop receiving messages
  • Help: reply HELP, email twohourmaids@gmail.com, or call (763) 227-9124

Transactional texts are sent using automated technology (including auto-dialed or algorithmic scheduling systems) and, absent an urgent scheduling need, are only sent during reasonable daytime hours based on your local service address time zone.

4. How We Share Information

We do not sell, rent, or trade your personal information. We may share information only with:

  • Service providers who help us operate our business (e.g., payment processors, scheduling software), who are contractually required to protect your data and use it only to provide services to us
  • Law enforcement or regulators, if required by law

We do not share mobile numbers or SMS consent data with third parties or affiliates for marketing purposes, as described in Section 3.

5. Data Security

We maintain reasonable physical, electronic, and administrative safeguards to protect your personal information against unauthorized access, loss, or misuse.

6. Cookies

Our website uses cookies to analyze traffic and improve your browsing experience. You can disable cookies through your browser settings, though this may limit some site functionality.

7. Your Choices & Rights

You may:

  • Opt out of marketing emails at any time using the unsubscribe link in any promotional email
  • Opt out of SMS messages at any time by replying STOP
  • Request a copy of the personal information we hold about you
  • Request correction or deletion of your personal information, subject to legal and operational requirements

To exercise these rights, email twohourmaids@gmail.com. Please allow up to 30 days for a response.

8. Children's Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

Two Hour Maids, INC. Email: twohourmaids@gmail.com Phone: (763) 227-9124

This policy is provided for general informational purposes and does not constitute legal advice. Consult a qualified attorney to confirm compliance with all applicable state and federal laws for your specific business.